Profile details
Passionate and customer-focused ICT User Support professional with over 10 years of experience providing top-notch technical assistance to end-users. Adept at troubleshooting hardware, software, and network issues, ensuring minimal downtime and optimal system performance. Skilled in diagnosing technical problems, guiding users through solutions, and delivering exceptional customer service.
A strong communicator with the ability to explain complex IT concepts in simple terms, fostering user confidence and productivity. Committed to continuous learning and staying updated with emerging technologies to enhance IT support efficiency.
Research Interests
User ICT support – Assisting faculty, students, and staff with IT-related issues .
Cybersecurity & Data Protection.
Network & Wi-Fi Support – Troubleshooting connectivity issues .
Software Licensing & Installation .
Helpdesk & Remote Support – Providing IT assistance through calls, emails, and ticketing systems. Tech Training & Digital Literacy – Educating users on best IT practices and emerging university technologies.
Scholary Link
CV, Email
Contacts
cherry@uonbi.ac.ke