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PERSONAL INFORMATION

Name                                                   :           Thomas Otieno Akuom

Marital Status                                      :           Married

Address                                               :           P.O. Box 30197 - 00100 Nairobi                                                                                            

Date of Birth                                       :           26th July 1970

Cell Phone No                                     :           0722959285

E-mail                                                  :           totieno@uonbi.ac.ke

Nationality                                          :            Kenyan

Languages spoken                               :           English & Kiswahili

                                                             

CAREER OBJECTIVES:

  • To earn a lifetime satisfaction through positive contribution to the firm’s effectiveness and efficiency.
  • To establish a great level of professionalism in telephone operations in either private or public sector through progressive learning and working with an organization in a competitive market.
  • To utilize my telephone operations, customer care and my public relations skills and knowledge to add value to my employer’s organization.

 

PROFESSIONAL PROFILE:

 

Telephone/Reception course has given me a head start in etiquette, economic diversity and communication experience, sense of responsibility and respect to customers both internal and external. This has been sharpened by my skills gained at the University of Nairobi which I have worked for since 1996 thereby giving me confidence and the know-how to approach different situations. 

KEY PERSONAL STRENGTHS:

  • Full of creativity, initiative and confidence
  • Ability to work under pressure and still meet deadlines
  • High sense of personal probity, confidentiality and responsibility
  • Ability to multi-task
  • Team player and self motivated
  • Outgoing personality

COMPETENCE:

  • Hardworking
  • Focused
  • Social

SKILLS SUMMARY:

I have excellent hands-on skills in:-

  • Switchboard operations
  • Fault detecting
  • Call charging
  • Customer care
  • Accounting                        

PROFESSIONAL TRAINING:

May – October 2008                         

Kenyan College:                    Diploma in Telephone/Reception

 June – November 1998

Visions College:                     (KATC- intermediate)

June – November 1999

Visions College:                     (KATC- Final)                         

ACADEMIC BACKGROUND

1986:                               Migori Secondary School (KCE)

WORK EXPERIENCE

 

Nov.1996 up-to date   :           University of Nairobi.

                                -          Telephone Operator/Accounts Clerk

Key duties:

  • Switchboard operations – receiving, making and charging calls.  
  • Compiling, writing of monthly and quarterly telephone usage reports.
  • Collecting and dispatching of telephone bills
  • Processing and payment of telephone bills
  • Invoicing
  • Managing office petty-cash
  • Sending and receiving faxes.
  • In agreement with the Telephone Officer, I draft letters to Telkom (K)
  • Applying for new telephone services.

REFEREES   

  1. Mr. Isaack A. Hassan

          Ag.Telephone Officer

          University of Nairobi

          P.O. Box 30197 – 00100

           Nairobi, Kenya.

            Tel: 0722217753

          2.  Mrs. E.G. Ongwae

               University of Nairobi

              P.O. Box 30197-00100

              Nairobi, Kenya

              Tel: 0722512987

     3.  Mrs. M. Mideva

          Kenyan College

           P.O. Box 30535 – 00100

          Nairobi, Kenya

         Tel. 0720 764829

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