Quality of Medicaland Counselling Services as DeterminantsofStudents’ Satisfaction in Public Primary Teacher Training Colleges in Kenya

Citation:
Dr. Susan Chepkonga PD, Jane Njuguna ME. "Quality of Medicaland Counselling Services as DeterminantsofStudents’ Satisfaction in Public Primary Teacher Training Colleges in Kenya." International Journal ofEducation and Evaluation. 2016;2(7):32-40.

Although considered as havens of peace, public primary teacher training colleges (PPTTCs) in Kenya have witnessed an upsurge in students’ dissatisfaction which havebeen expressed through various forms of indiscipline in therecent past. Medical and counsellingservices are rarely considered as essentialfactors in enhancing students’ satisfaction in PPTTCs. The objectives of the study were to establish the relationship between quality ofmedicaland counsellingservices and students’ satisfaction in PPTTCs in Kenya. Cross sectional research design was used in the study. The target population was 3761 second yearstudentsin 21PPTTCs in Kenya. Using 30%, 7 PPTTCs and 383 second year students were randomly selected for use in this study. Data collection was done using questionnaires. Validity was ascertained by the researcher appraising the instruments and with the aid of professionalcolleagues. Reliability of tools was calculated using Cronbach Alpha index and was found to be.83.Hypotheses were tested at an alpha level of 0.05. Data was analysed using Pearson r.The study established that there was significant relationship betweenquality of medicalservices and students’ satisfaction. However, there was no significant relationship between thequality of counsellingservices and students’ satisfaction in PPTTCs in Kenya. Findings are expected to inform PPTTCs management of and other stakeholders onthe need to invest in qualitymedical and counselling services

UoN Websites Search