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Ondiek, TO, ODOCK SO.  2018.  Supply chain quality management practices, complementary firm assets, competitive advantage and firm performance.. International Journal of Managerial Studies. 6(2):18-28.


Mukonzo, SE, ODOCK SO.  2017.  Green manufacturing and operational performance of a firm: Case of a cement manufacturing firm in Kenya. International Journal of Business and Social Science. 8(4):106-120. Abstract

Green Manufacturing includes all practices connected with ecological concerns that constantly incorporate environmental manufacturing processes and products. Green Manufacturing considers decrease from the start or prevention, recycling and green product designs. It focuses on the greening production stage where pollutants are largely generated. The outcomes of these strategies would be no pollution, defects, downtime and zero inventories. The study sought to establish the relationship between green manufacturing practices and operational performance of a selected cement manufacturing company in Kenya. Secondary data on green manufacturing practices and operational performance was collected for a period of 4 years from 2011-2014. The results indicate a significant relationship between green manufacturing practices and operational performance. There is also compliance with the Kenya’s environmental management and co-ordination regulations for 1999 on the part of the cement manufacturing firm. The study emphasizes the implementation of green manufacturing projects that would focus on eliminating or controlling all kinds of pollution in its conclusion.

Key Words: Green Manufacturing; Emissions; Dust; Pollution; Waste Management; Operational Performance

Munyao, SM, ODOCK SO, Rucha K.  2017.  Effect of service quality management practices on operational performance of petroleum distributing firms in Kenya. International Journal of Science Arts and Commerce. 2(2):49-71. Abstract

The desire of any service organization is to deliver quality service that meets their customer expectations so as to remain profitable and in business. The service market has now become more competitive than ever before and meeting customer needs is a necessity. Petroleum distributing firms in Kenya are at a great task of perfecting their service delivery systems to ensure that their customers get quality product at the right time, right quantity and above all safely. Well managed service quality practices have the potential of transforming the operational performance of an organization. The objectives of the study were to determine the extent of adoption of service quality management practices by petroleum distributing firms in Kenya, the challenges they face in the implementation of these practices and the effect of these practices on the firms’ operational performance. The study was carried out through a descriptive survey of 32 petroleum distributing firms in Kenya. Drop and pick later questionnaires were used to collect primary data. The collected data was analyzed using the Statistical Package for Social Sciences (SPSS) and descriptive statistics like mean and standard deviation used to summarize the findings. The regression analysis technique was used to establish the relationship between the dependent and independent variables. The research findings were presented in tables. The findings indicated that petroleum distributing firms adopted various service quality management practices to a large extent. The findings also indicated that the firms were faced by various challenges in their endeavour to implement the service quality management practices. Further, the findings indicated that there existed generally a positive relationship between service quality management practices and operational performance. The main conclusion was that the adoption of service quality management practices by petroleum distributing firms was inevitable since it improved the operational performance of these firms. The researcher recommends that policy makers should ensure organizations embrace service quality management practices for improved productivity and better returns from their investments. The researcher concludes by suggesting that similar research to be carried out in other sectors of the economy other than petroleum industry.


Odock, SO, Odock SO.  2016.  The influence of social computing in corporate Institutions in Kenya. Journal of Business and Economics. 7(7):1091-1110. Abstract

The study aimed at analyzing the influence of social computing applications in corporate institutions in Kenya using an actor network perspective which was to be achieved through three objectives :(1) to establish motives of using social computing applications in corporate institutions. (2) to establish the patterns of use of social computing application. (3) to establish how use of social computing is influencing business process. The study used an actor network approach to identify actors who would eventually mitigate use of this technology. Case studies of two corporate institutions and one public institution were carried out and data was collected through in-depth interviews, observations and on line sources. An iterative content analysis of data was performed through the lens of ANT and major themes, concepts and constructs were realized, revealing that corporate institutions in Kenya are using several social computing applications for business process and social computing is a force that is influencing the way businesses are carrying out their processes. According to analysis through the lens of ANT corporate institution in Kenya are on the translation stage, this is where disparate interests of different institutions are being aligned to common interests.
Key words: social computing; social networks; social media; actor network theory
JEL code: M150

Odock, SO, Awino ZB, Njihia JM, IRAKI WN.  2016.  Green supply chain management practices and performance of ISO 14001 certified manufacturing firms in East Africa. DBA Africa Management Review. 6(3):103–128., Number 3: Abstract

Increasing levels of environmental degradation by manufacturing firms has resulted in heterogeneous pressures from various organizational groups on the need for them to conduct environmentally friendly operations. A viable option for these firms has been the implementation of green supply chain practices. The key concern however is whether the implementing these practices actually lead to improved performance. The main objective of this study therefore was to examine the relationship between the implementation of GSCM practices and performance of ISO 14001 certified firms in East Africa. Through the use of positivist research paradigm and descriptive cross-sectional research design, primary data was collected from persons in charge of environmental issues in ISO 14001 manufacturing firms in East Africa. Based on the objective, the study establishes a statistically significant positive direct relationship between implementation of GSCM practices and organizational performance. The study therefore confirms existence of a positive link between GSCM practices and organizational performance thus helping to reduce the uncertainty which has arisen out of contradictory findings from past studies on whether it is beneficial to pursue these practices. The results support the natural resource based view that GSCM practices affords the firm an opportunity for competitive advantage and performance improvement through unique causally ambiguous and socially complex resources. The study recommends that manufacturing firms should implement environmentally sound practices in all phases of the supply chain, beginning with procurement of raw materials through to design, manufacture, packaging, distribution and end of life disposal of their products. Regulators can use the findings to scale up the level of implementation of GSCM practices by enforcing stricter environmental legislation and giving incentives to firms that have already implemented these practices. The findings also provide future researchers’ with a useful conceptual and methodological reference to pursue further studies in this under-studied GSCM area especially in the African context.

Key Words: Green Supply Chain, Management Practices, Organizational Performance, ISO Certified Firms, East Africa

Ondiek, TO, Odock SO.  2016.  Supply chain quality management practices and performance of pharmaceutical distributors and wholesalers in Mombasa, Kenya. International Journal of Managerial Studies and Research (IJMSR). 4(8):74–82., Number 8: Abstract

The study purposed to investigate the existing relationship between supply chain quality management (SCQM) practices and performance of pharmaceutical players within Mombasa area in Kenya. This was prompted by the need to illustrate the role that SCQM could play in improving organizational market and financial performance without sacrificing customer satisfaction in the industry in the country said to face a number of challenges. Some of the challenges include an influx of counterfeit and substandard products through illegal networks which indicate supply chain vulnerability to risks and disruptions as well as compromised supply chain quality management practices. A census survey of 20 out of the 22 registered distributors and wholesalers of pharmaceutical products in Mombasa county was undertaken to establish the relationship between SCQM practices and the performance of industry players. Findings show that SCQM practices adopted by the players in the study area positively impacted the overall organizational performance of the industry players with postponement having the greatest overall positive effect (β = 0.666) while level of information sharing registered the most negative effect (β = -0.263). It is suggested that the industry players should embrace of proprietary information, enhance sharing of critical information and enhance operational partnership with regard to customer relationship. Similarly, they should enhance the level of adoption of supplier partnership and postponement.

Wakulele, SR, Odock SO, Chepkulei B, Kiswili NE.  2016.  Effect of eco-design practices on the performance of manufacturing firms in Mombasa County, Kenya. International Journal of Business and Social Science. 7(8):86-104. Abstract

Eco-design is a new approach to products design; it has emerged as a key approach for manufacturing firms seeking to become environmentally sustainable and globally competitive. The purpose of this study was to establish the effect of adoption of Eco-design practices on organizational performance of manufacturing firms in Mombasa County, Kenya. A cross sectional survey research design was adopted for this study. It targeted a population a population of manufacturing firms in Mombasa County listed by Kenya Association of Manufacturers (KAM, 2014). A sample of 65 firms was taken and data was collected using questionnaires. The results obtained indicated that Eco-design practices adoption was at the planning/ implementation stage as most of the manufacturing firms had considered adoption. The study also established that the major challenges of adopting Eco-design practices are Unsuccessful integration of Eco-design, Lack of knowhow in managing changes in design procedures, and Lack of technical knowledge about Eco-design. Lastly the findings show that Eco-design practices have positive influence on organization performance with greatest impact being on environmental impact reduction and financial performance. The study recommends that manufacturing firms should get enough training and empowerment on how to implement Eco-design practices so as to ensure success, reduce fear of failure and encourage environmental sustainability. They should also act fast and implement Ecodesign practices since there are potential benefits after implementation such as improvement in environmental impact reduction and financial performance. Lastly the researcher recommends that since government rules and legislations and organization capabilities are the major drivers of adoption of Eco-design practices they should review their policies and allocate more resources to ensure effective adoption and implementation of Eco-design practices. This is because the bedrock of economic and social development in Kenya is the environment; hence environment sustainability should be given first priority.

Key words: Green supply chain management, Life Cycle Analysis, Design for Disassembly, Design for
Environment, Design for Recycling


Odock, SO, Njihia JM.  2008.  An Investigation into social cost-benefit analysis practice in the appraisal of public projects In Kenya. 4TH International Operations Research Society of Eastern Africa (ORSEA). Abstract

Social Cost Benefit Analysis (CBA) is a popular technique to evaluate public sector investments. It is theoretically and methodologically sophisticated but continues to receive heavy criticism from difficulties encountered in practice. In this study we investigate how Kenyan project analysts undertake public project evaluation and how they cope with CBA limitations. We find that CBA understanding is low while practice is hobbled by methodological difficulties and complexity. Project analysts are divided almost equally for and against CBA’s perceived utility. We conclude with a research proposal for a complexity theory and system dynamics based approach to project evaluation.
Key words: Projects, appraisal, Social Cost-Benefit Analysis, systems Dynamics, and complexity

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