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Doreen Nanyama Inyo works at the Directorate of Quality Assurance, DVC Academic Affairs, University of Nairobi, as a Quality Assurance Officer. Her area of interest includes but not limited to: operational excellence in service operations; quality assurance in higher education; managing quality in services; managing customer inputs in service operations; managing operational complexity in services; developing quality assessment tools; curriculum development and review in higher education; conducting academic quality audits and facility assessments; and other aspects of quality in higher education.

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