Doreen Nanyama Inyo works at the Directorate of Quality Assurance, DVC Academic Affairs, University of Nairobi, as a Quality Assurance Officer. Her area of interest includes but not limited to: operational excellence in service operations; quality assurance in higher education; managing quality in services; quality assessment tools; curriculum development and review in higher education; academic quality audits and facility assessments.

Doreen Nanyama Inyo CV 2020



Inyo, DN.  2019.  ). Service Quality and Operational Performance of Tour Operators in Kenya. African Journal of Business and Management (AJBUMA). Vol.5(No.1):43-61.

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