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 Identify hardware and software needs of each user’s computers and take measures to meet those needs.
 Assist in customizing and adapting existing programs on a computer system to meet the needs of the users.
 Troubleshoot problems with hardware and software on each system and provide appropriate solutions.
 Connect hardware and peripherals such as printers and scanners and configure them to work properly.
 Install programs and software onto each computer according to the specific needs of the user.
 Perform regular and preventative physical and virtual maintenance on standalone computers and on the network members.
 Assist users with their hardware issues over the telephone, face to face, and through emails.
 Train users to handle Information Technology equipment by providing precise instructions.
 Provide new users with the orientation of existing Technology.
 Recommend purchases for both software and hardware.

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