I am professional Customer Care Team Leader with over two years’ experience in providing quality and efficient customer service through the daily management of a team of employees which include motivation, coaching ,counseling ,training and problem solving. Having trained in social sciences with a touch in Human Resource Management from the University of Nairobi. The Certificate of English and business communication from Aptech Institute from New Delhi India, adds value to my expertise particularly in terms of assisting the management with staff development and identification of training gaps to enhance staff performance and productivity.

Public Relations

MARY CHELULE

MBA -Strategic Mgt(UoN), B.A Communication & Psychology(UoN), HRM Dip.(UoN)

Mariam W. Maina, mCIPR

CIPR (UK), M.A (Nairobi), B.A (Moi)

MS. Milca Nyangweso

Team Leader CEIC, B.A Sociology&psychology,Diploma HRM,Cert Public Relations,Customer Service.Physical Address CEIC Main Campus

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