A student-centred approach to improving course quality using quality function deployment

Citation:
Ogot M, Okudan G. "A student-centred approach to improving course quality using quality function deployment." International Journal of Engineering Education. 2007;23:916.

Abstract:

The aim of this study was to develop an approach based on the QFD method to use appropriate pedagogies found in the literature, that will lead to an increase in student satisfaction with their education experience in a redesigned course. The key elements of the approach are to obtain and categorize in the students’ own words, attributes that would constitute a good course, and a good instructor. Mapping these attributes to established pedagogies, coupled with continuous assessment and refinement ensures that there is not a mismatch between the student and faculty expectations. The approach was successfully implemented in a first-year engineering design course that had previously undergone a major revision in course content and delivery, resulting in very poor student evaluations at semester’s end and general student dissatisfaction. Maintaining the new content, the QFD-based approach was able to significantly increase student satisfaction.

Notes:

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