A Student Centered Approach to Improving Course Quality Using Quality Function Deployment (QFD)

Citation:
Okudan Gül E, Ogot M. "A Student Centered Approach to Improving Course Quality Using Quality Function Deployment (QFD)." age. 2005;10:1.

Abstract:

The aim of this study was to develop an approach based on the QFD method to use appropriate
pedagogies found in the literature, that will lead to an increase in student satisfaction with their
education experience in a redesigned course. The key elements of the approach are to obtain and
categorize in the students’ own words, attributes that would constitute a good course, and a good
instructor. Mapping these attributes to established pedagogies, coupled with continuous
assessment and refinement ensures that there is not a mismatch between the student and faculty
expectations. The approach was successfully implemented in a first-year engineering design
course that had previously undergone a major revision in course content and delivery, resulting
in very poor student evaluations at semester’s end and general student dissatisfaction.
Maintaining the new content, the QFD-based approach was able to significantly increase student
satisfaction.

Notes:

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