Factors influencing customer access to piped water and sanitation services in low income urban areas: A case of Meru town, Meru County, Kenya

Citation:
Kiugu RICHARDMWIRIGI, Wanjohi JM. "Factors influencing customer access to piped water and sanitation services in low income urban areas: A case of Meru town, Meru County, Kenya." International Academic Journal of Information Sciences and Project Management. 2017;2(1):356-369.

Abstract:

Description
A large number of urban residents in sub-Sahara Africa live in slums often characterized by lack of basic services such as water, sewerage and electricity. This is as a result of pressure due population growth, aging infrastructure, climatic change and unsustainable convention water management mostly employed in the region thus posing a huge challenge in managing the unreliable and scarce water resource. Meru Town is not exemption to this phenomenon as in that there are few sanitation facilities and also many people do not access to safe drinking water source. The purpose of this study was to establish the factors that influence customer access to piped water and sanitation services in low income urban areas in Meru Town. The study aimed at determining the influence of; physical parameters, affordability, institutional and structural constraints on customer access to piped water and sanitation services in low income urban areas. The research design used in the study was descriptive research. The target population comprised of 1080 households and 15 staff members of Meru Water and Sewerage Services. The sample size was from two stakeholders namely (i) 105 households and (ii) Purposively sampled 15 staff members of Meru Water and Sewerage Services. To determine the validity and reliability of the interview schedule, a pilot-testing was carried out in a different slum (Kigore) with similar characteristics like those other three. During the field study, information was collected from randomly selected households from three urban poor areas on accessibility and affordability of piped water and sanitation services. The instruments used …

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