The Role of Employee Unmet Promises and Employee Dissatisfaction on the Relationship between Organizational Restructuring and Employee Quit Decisions in Commercial Banks in Kenya.

Citation:
Twalib MH, Odadi W, K'Obonyo P, Ogutu M. "The Role of Employee Unmet Promises and Employee Dissatisfaction on the Relationship between Organizational Restructuring and Employee Quit Decisions in Commercial Banks in Kenya. ." International Journal of Humanities and Social Sciences. 2015;2(3):1-18.

Abstract:

This study was aimed at investigating the antecedents and predictors of employee quit decision process during organizational restructuring. This was done by examining the nature of relationships between Organizational restructuring, perceived unmet expectations, dissatisfaction and quit decisions. The literature review revealed that a number of studies have been conducted on the predictors and antecedents of employee quit decisions. However, these studies did not examine any integration between them. The objective of this study was to explore the integrated relationship among organizational restructuring, employee quit decisions, dissatisfaction and perceived unmet promises (psychological contract violation). A sample of 375 was selected from a total population of 15,017 employees from c o m m e r c i a l banks in Kenya. A structured questionnaire with Likert-type statements anchored on a five- point scale ranging from “Not at all (1)” to “To a great extent (5)” was used to collect data. The study employed Pearson's Product Moment Correlation, Partial correlations and Step-wise Regression for data manipulation and tests of hypotheses. The findings of this study indicate that Organizational restructuring, perceived psychological contract violation and employee dissatisfaction have significant positive relationships with quit decisions. The findings also revealed that employee dissatisfaction and perceived unmet promises play a mediating role on the relationship between organizational restructuring and employee quit decisions.

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