Publications

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catherine ngahu, Francis K, Kobonyo P. "Influence of Interactional Justice Strategy on Recovery Satisfaction among Customers of Mobile Money Services in Kenya ." Journal of Marketing and Consumer Research . 2016;27(2422):55-61.
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Kosure JN, Kibera FN, Musyoka R, Njihia JM. "PERCEIVED VALUE OF INVESTMENT PROMOTION INCENTIVES, MACROMARKETING ENVIRONMENT AND PERFORMANCE OF FIRMS IN EXPORT PROCESSING ZONES IN KENYA." DBA Africa Management Review. 2016;6(3):1-15.
Thuo J K, N KF, et al. "“Customer Relationship Management Practices and the Marketing Productivity of Commercial Banks in Kenya”,.". In: : 3rd African International Business and Management Conference (AIBUMA). Nairobi; 2012.

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