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and KLW, Kibera F. " “Guidelines for Writing Academic Research Projects”. ." Fountain. Journal of Faculty of Education. 2011:117-129.
Thuo J K, N KF, et al. "“Customer Relationship Management Practices and the Marketing Productivity of Commercial Banks in Kenya”,.". In: : 3rd African International Business and Management Conference (AIBUMA). Nairobi; 2012.

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