Having worked as telephone operator in University of Nairobi since 1989 am self motivated dedicated and I can relate well with customers.
Currently,I am working at the Customer Experience & Information Center,as an executive . During this time I have been responsible for:

Delivering exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers
Assisting clients by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner
Provide a strong knowledge of store, departments, services and events
Working as a team player in a dynamic and fast-paced environment
Performing basic data entry functions
Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
Professional speaking voice

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