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Conference Paper
Otieno I, Omwenga E, Waema T. "The e-government paradox: Is it real and how can it be resolved?". In: IST-Africa Week Conference, 2016. IEEE; 2016:. Abstract

The development and implementation of e-government has been viewed as an opportunity to bring the much-desired reforms in public administration. There are several studies that have been conducted in the field of e-government and many projects implemented in both developed and developing countries signifying a tremendous growth in the field. However, studies show that there is a mismatch between the level of investment and the results realized so far. This has led to what some researchers refer to as the `e-government paradox' that follows from the `productivity paradox' earlier documented for IT projects. There are several factors that are attributable to the `e-government paradox': measurement error; time lag between implementation and results; the fact that public administration and by extension e-government is driven by the need to create value for citizens and not economic value; and the mismanagement of the implementation process by e-government implementers. The measurement error has been identified as the most important factor contributing to the `e-government paradox'. Theories on development, implementation, measurement and evaluation of e-government are still at nascent stages of development. This study proposes the development of a citizen centric e-government evaluation model that is suitable in the context of a developing country to solve the measurement error. The study was conducted from government common citizen service (Huduma) centres in Kenya where citizens access government services. This study proposed a conceptual model that hypothesised relationships between the identified constructs. The model was tested using Structured Equation Modelling (SEM) and findings reported.

Journal Article
Otieno I, Omwenga EI. "E-Waste Management in Kenya: Challenges and Opportunities." Journal of Emerging Trends in Computing and Information Sciences. 2015;6(12):661-666. Abstractjournal_vol6no12_3_ewastemanagement_io_eio.pdfJournal website

The production and use of Electrical and Electronic Equipment (EEE) continues to grow in both developing and developed countries therefore increasing the amount of Waste Electrical and Electronic Equipment (WEEE) at its End-of-Life (EoL). This is exacerbated by the rapid growth and development in the Information and Communications Technology industry. The growth in WEEE has brought a number of challenges including introducing effective management practices that are environmentally sound to reduce its negative impact on human health and the environment as a result of pollution. Management of WEEE in most developing countries including Kenya is done through the informal sector and this poses a great challenge. There are a number of International conventions that have been formulated to deal with the issue of WEEE due to its hazardous nature. The main aim of this research was to establish the current trends, opportunity and challenges in the management of e-waste in Kenya and make recommendations on measures to be taken to effectively manage or mitigate the effects of WEEE proliferation in Kenya. The ICT industry in Kenya is growing at a very fast rate leading to drastic increase in WEEE. The greatest challenges facing Kenya in the management of WEEE include: low citizen awareness, lack of proper policy and legislative framework including public procurement and disposal laws, inadequate infrastructure for WEEE management; high cost of brand new EEE, absence of frameworks for End-of-Life (EoL) product take-back and implementation of Extended Producer Responsibility (EPR).
Keywords: E-waste, WEEE, challenges, opportunities, Kenya

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