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Wambugu CW. Factors Influencing Employees’ Job Satisfaction: A Case of University of Nairobi Enterprises and Services (UNES). EBS PDM, ed. Nairobi: Nairobi; 2012. Abstract

he purpose of this study was to investigate the factors influencing employee’s job satisfaction at
University of Nairobi Enterprises and Services (UNES) which is the commercial arm of the
University of Nairobi created to facilitate efficient use of institutional resources, including those
represented by human capacity within the ranks of academia. To achieve this objective, the study
explored four independent variables of job satisfaction, namely, training, remuneration,
motivation and work environment while the dependent variable is job satisfaction among UNES
The rationale for the study was derived from the observation that some employees of UNES seem
better adjusted and happy at work and are able to cope well with the demands of the company
while others are not. Another observation was the management's new challenge at UNES to
maintain a workforce that performs concertedly to achieve the company goals. \ •
This study, is based on a qualitative methodology. Data was collected using a questionnaire
containing Likert scale type questions which were administered to staff members, where the
researcher dropped and picked them after three days to allow the respondents' time to fill them.
These questionnaires where then edited and the data collected analyzed using the SPSS computer
The major findings of this investigation were that four factors, namely training, remuneration,
motivation and work environment directly contribute towards employee’s job satisfaction.
The study recommends that interventions should be carried out to increase levels of job
satisfaction among UNES employees this is important as job satisfaction has a strong correlation
with job performance. It also recommends on how management can eliminate low motivation and
job dissatisfaction amongst employees by reinforcing relevant human resources policies,
improving working conditions and compensation.

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