Citation:

NAFUNA TERESAM, Waweru PW, Kimathi BM, Njiru LN, Osuala TM, Osiemo MR, Orucho MN, Koimur S, Mwenje SN, Njeru FM, Okoola RE, Ininda JM, Mugo RM, Ombaka EO, Muthama NJ, Manene MM, Mutai BK, Ang’u C, Opere AO, Nzioka JM, Ouma JO, Andang’o HA, Kimani, P.M; Kimani JM, Kimani NM. Challenges Faced By Kenya Sugar Board In Implementing Strategy On Service Delivery To Sugar Cane Millers In Kenya.; 2012.

Abstract:

A company's strategy is management's action plan for running the business and conducting its operations. Strategy on service delivery is thus an important element of this management process. For global business market acceleration, business must respond to customers faster than ever with value added products and services, while they struggle to maintain temporary competitive advantage. The study was guided by the main objective which was to identify the challenges of implementation of strategy on service delivery by Kenya Sugar Board to Sugar Millers and to determine possible solutions to these Challenges. It utilized a case study on the Kenya Sugar Board. The target population was the managerial personnel at KSB and a total of eight representatives (one from eight sugar factories). Primary data was collected by the use of interview guide.

University of Nairobi